How to Restore Full Administrative Access When Your Clevertouch MDM Dashboard is in Limited Mode

Introduction

This guide explains why your administrator account on the Clevertouch MDM dashboard may appear in Limited Mode due to depleted tokens or credits, and how to restore full administrative access to manage your devices effectively.

Understanding Limited Mode Access

When your Clevertouch MDM administrator account shows Limited Mode, it means that your account's tokens or credits used to authenticate device management capabilities have been exhausted. In this state, critical management features are disabled to prevent further operations until access is restored.

Signs You Are in Limited Mode

• Restricted access to device management functions.
• Administrator dashboard indicates Limited Mode status.
• Unable to perform full configuration or policy deployment.

How to Restore Full Administrative Access

Follow these steps to replenish your tokens or credits and regain full access to your Clevertouch MDM dashboard:

1. Log in to your Clevertouch MDM dashboard with your administrator credentials.
2. Navigate to the billing or account management section where your token or credit balance is displayed.
3. Purchase or top up tokens/credits as required following the on-screen instructions.
4. Confirm that the tokens/credits have been added and the account status updates to full access.
5. If the dashboard does not refresh automatically, log out and back into your account to see the changes.

Tips and Best Practices

• Regularly monitor your tokens or credits balance to avoid sudden depletion.
• Set up automated alerts, if available, to get notified when balances are low.
• Review your device management usage to optimise token consumption.

Contacting Support

If you experience difficulties restoring full access or have questions about your account status, please contact Clevertouch Support. Our team is ready to assist you promptly.

Additional Resources

• Clevertouch MDM User Guides: MDM

Conclusion

By promptly addressing the token or credit depletion issue using the steps outlined above, you can restore full administrative access to your Clevertouch MDM dashboard and continue managing your devices without interruption.