Clevertouch | Quick Tips | Logging a ticket | What information can I provide to help speed up the process?

Using your Clevertouch remote control, can you please complete the following steps:

1. Press "input" with your Clevertouch remote control close to the IR Reader
2. Next, in sequence please press 3 9 3 9 on the Clevertouch remote control.

A menu will appear on the left hand-side of the screen, please take a picture of this and send it in your reply. Then:

1. Go into the Android's "Settings"
2. Select the option "about"

Please take a picture of this and send it in your reply. Also, please try updating your firmware using the following to see if this resolves the issue:

1. Go to the "Settings" app
2. Find the "About" tab
3. In this option, please press "Check updates"

If the display shows up to date - please ask your IT team to open the appropriate ports.

Otherwise check our firmware tool to update the screen manually to see if this resolves the issue: https://tools.clevertouch.com/info

This will include:
Full Factory reset firmware + Instructions
OTA Manual firmware + Instructions (subject to availability)
MDM Hashcode + Date code (subject to availability)